Help & FAQ

The Parenting Plan is a structured agreement covering the key areas of co-parenting: living arrangements, holiday time, school, healthcare, communication, and special occasions. It follows the CAFCASS framework used in UK family proceedings.

You build the plan by selecting and customising rules across each section. Once complete, you can save a snapshot to My Documents or generate a formal Parenting Plan Agreement suitable for attaching to a consent order.

Collaborative — Both parents communicate openly and make joint decisions. Works where there is reasonable trust and cooperation.

Parallel — Each parent operates independently in their own home with minimal contact between the parents. Communication is only about the children when necessary. Reduces conflict by limiting interaction.

Structured — Clear written rules, fixed schedules, and limited flexibility. Useful where there is mistrust, a history of conflict, or one parent seeks predictability. This is what the parenting plan tool is designed to support.

You can set your style in My Journey — it shapes the language in generated documents.

Each rule has an on/off toggle (the slider). Turning a rule off excludes it from your active plan and from generated documents — but it stays in the list so you can re-enable it later. Grayed-out rules are inactive.

On the Parenting Plan page, find the relevant section. Each section has an Add rule button at the top right. Click it to add a new rule manually, or use the wizard to re-run the guided setup for that theme.

You can also edit any existing rule by clicking the pencil icon next to it.

No — your parenting plan is private to your account. If you want to share it with the other parent for collaborative editing, use the Plan Portal feature, which creates a separate shared session. You remain in control of what gets accepted into your plan.

This creates a snapshot of your current active plan and saves it to My Documents with a timestamp. It is useful as a record of what was agreed at a given date. The snapshot is viewable in-app and printable. It is separate from the formal Parenting Plan Agreement Word document, which is generated from the Outputs page.

Analysis runs in two AI passes:

1. Thread Analysis — the AI reads each conversation thread in full context and identifies specific behaviours: threats, manipulation, contact breaches, coercive language, positive de-escalation, and more. Each finding is given a severity from 1 (low / context only) to 5 (critical).
2. Pattern Synthesis — a second AI pass reviews all flags across all threads to identify recurring patterns, escalation arcs, and cross-thread conduct trajectories.

Flags appear in Review Flags. The pattern narrative and escalation trajectory appear on the Metrics dashboard.

5 Critical	Potentially decisive evidence — direct threats, serious incidents, immediate safeguarding concern.
4 Serious	Directly relevant to proceedings — worth raising with a solicitor.
3 Significant	Worth documenting — consider including if part of a pattern.
2 Moderate	Context-setting — relevant as part of a pattern but not persuasive alone.
1 Low	Background context only — unlikely to carry weight in proceedings.
+ Positive	De-escalating or child-focused behaviour — relevant to demonstrate cooperative parenting.

When preparing for a hearing, focus on severity 4–5 flags and confirmed patterns. The AI flags broadly by design — severity 1–2 flags set context but are not strong evidence in isolation.

Go to Review Flags and use the Dismiss action to remove false positives, or Confirm to mark a flag as verified. You can add a note explaining the context. Only confirmed (or unreviewed) flags appear in generated documents by default.

There is also a Dismiss all low-severity (1–2) bulk action in the dropdown — useful for quickly clearing background noise after a first review.

The AI is calibrated to err on the side of flagging rather than missing. This is deliberate — a missed piece of evidence is more harmful than a false positive that gets dismissed. Expect some over-flagging, especially at severity 1–2. That is what the Review Flags step is for.

The raw flag count is not itself meaningful — what matters is how many severity 4–5 flags survive your review.

This measures what proportion of messages are primarily about child logistics or welfare — school runs, medical appointments, activity planning. Family courts consider a parent's ability to keep communication child-focused as a marker of healthy co-parenting under the s.1(3) welfare checklist. A persistently low score (below 35%) may be relevant in a CAFCASS report.

The escalation rate is the proportion of the other parent's messages that the AI flagged for aggressive, threatening, or controlling language — across harassment, coercive control, and related categories. Because the AI over-flags by design, confirm your flags first before treating this number as evidence. After confirmation, a sustained rate above 30% is relevant to PD12J domestic abuse proceedings.

• Physical Violence & Assault — threats or references to physical harm
• Harassment & Threats — intimidation, repeated threats, aggressive language
• Coercive & Controlling Behaviour — patterns of control, manipulation, isolation
• Legal & Financial Manipulation — misuse of legal process, financial threats
• Manipulation & DARVO — deny, attack, reverse victim and offender
• Parental Alienation — attempts to undermine the child's relationship with the other parent
• Child Safeguarding — genuine child welfare concerns in messages
• Contact & Schedule Breaches — violations of agreed arrangements
• Unilateral Decision Making — significant decisions without joint agreement
• Communication Failures — refusal to communicate, gatekeeping
• Parenting Plan Breaches — conduct contradicting named plan rules
• Child Welfare & Positive Parenting — child-focused behaviour, welfare checklist conduct
• De-escalation (Positive) — constructive language, attempts to reduce conflict

See full definitions — what the AI specifically looks for in each category →

Available documents depend on your selected journey in My Journey. They include:

• Position Statement — structured statement of your case, cross-referenced to flags and the welfare checklist
• Evidence Timeline — date-ordered incident chronology in UK family court bundle format
• Welfare Checklist Report — s.1(3) Children Act 1989 factors addressed with your evidence
• Positive Parenting Evidence Pack — your child-focused conduct, organised by welfare factor
• Scott Schedule — fact-finding format for DA/CC allegations, required under PD12J
• Parenting Plan Agreement — CAFCASS-framework co-parenting plan, suitable for a consent order
• Consent Order Draft — standard UK family court format (Recitals + numbered paragraphs)
• C100 / C7 Form Notes — guided draft answers for completing the HMCTS forms

All documents are marked as drafts. Review with a solicitor or McKenzie Friend before filing.

The tool produces structured evidence documents — chronologies, flag summaries, and pattern analyses — but this is not legal advice. Admissibility depends on how evidence is presented and whether it is relevant to the specific proceedings.

Generally, message content itself is admissible (it is your own communications). Amicaplan helps you organise and present that content. Discuss with your solicitor how best to use the output.

You control this in Settings → Include my own flags in exports. Including your own messages provides context and demonstrates transparency, but may also highlight messages that could be used against you. Discuss with your solicitor.

By default, your own flagged messages are included in analysis (so you see the full picture) but excluded from generated documents.

Amicaplan does not add authentication. Message authenticity is established by the export source (WhatsApp, iMessage, etc.). Retain your original export files and be prepared to explain how you exported them. A phone forensics expert can verify authenticity if challenged.

The Incident Chronology combines your manually logged external events (court dates, school incidents, medical appointments) with AI-flagged messages from your imports, ordered by date. It provides a unified timeline of relevant events for use in a position statement or court bundle.

Add external events from the Evidence Log page. The combined view is under Incident Chronology.

Your data is stored on encrypted servers hosted by Railway (EU region). Files you upload are stored on Cloudflare R2 (EU region). Neither provider accesses your case data.

When you run analysis, your message threads are sent to Anthropic's Claude AI API for processing. Anthropic processes this data under their own Privacy Policy. No other third parties receive your data.

Go to Settings → Export Data to download a full ZIP of everything Amicaplan holds about you: your messages, flags, events, documents, and account settings. Keep this as your own backup.

Go to Settings → Danger Zone → Delete Account. This permanently and irreversibly deletes all your data from our servers — messages, flags, documents, and your account. It cannot be undone. Export your data first if you need a copy.

Yes. Amicaplan processes personal data only to provide the service you have signed up for. You have the right to access, export, and delete all data held about you at any time from within the app. We do not sell data or use it for advertising. For full details see our Terms of Use.

No. Amicaplan does not use your data to train any models. When you run analysis, your messages are sent to Anthropic's API under an API agreement that does not permit training on customer data. Your messages are processed to generate flags and then discarded by the API — they are not retained by Anthropic for training purposes.

No. Your account is private and password-protected. The other parent cannot access your data unless you share your login credentials with them, which you should never do.

If you generate a solicitor share link (from Settings), that link gives read-only access to generated documents only — not to your raw messages or account settings.

No. Amicaplan does not refer any information to authorities, social services, or any third party. If material in your messages raises a child safeguarding concern, Amicaplan will flag it within the tool to help you organise that evidence — but it takes no further action and makes no external reports.

Legal note: Whether a duty to report exists will depend on your role, jurisdiction, and the specific facts. We recommend obtaining legal advice before using Amicaplan in a professional capacity (e.g. as a McKenzie Friend).

Call 999 immediately. For non-emergency welfare concerns, contact your local authority children's services or the NSPCC helpline on 0808 800 5000 (free, 24/7).

Amicaplan can help you document evidence of domestic abuse. It does not alert anyone or trigger any external process.

If you are currently experiencing domestic abuse, you can contact the National Domestic Abuse Helpline on 0808 2000 247 (free, 24/7, run by Refuge). In an emergency, call 999.

Email us at hello@amicaplan.io with a description of the issue — include what page you were on and what you expected to happen. We review all reports and aim to respond within 2 working days.

We can help with questions about how the tool works, but we cannot provide legal advice or comment on the merits of individual cases. For case-specific guidance, consider consulting a family solicitor or a McKenzie Friend.

For general questions, email hello@amicaplan.io.

Email hello@amicaplan.io with your account email and we will cancel your subscription immediately. You will retain access until the end of your current billing period.

If you also want your data deleted, include that request in the same email or use Settings → Delete Account.